February 18, 2014
Help is on the Way: Patterns of Responses to Resource Requests on Facebook
ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW)
Research suggests that social network sites can support social capital exchanges, which are often triggered by requests for assistance, such as seeking recommendations or asking for favors. In this paper, we study public status updates posted to Facebook in order to identify the pattern of responses to status updates that attempt to mobilize resources from the poster’s Facebook network.
By: Cliff Lampe, Rebecca Gray, Andrew Tresolini Fiore, Nicole Ellison