I am a staff UX Researcher at WhatsApp London, where I explore how to connect users with relevant local businesses. At Facebook, I’ve been embedded across a variety of product teams including Novi (formerly known as Calibra/Libra), Facebook Groups, and Workplace. Prior to joining Facebook, I conducted research for a wide variety of organizations including American Express, Nespresso, the London Metropolitan Police, and Telegraph Media Group.
I received my BA in Media Studies, Journalism, and Digital Arts from St. Michael’s College, and my MA in Interaction Design from Domus Academy.
Service design, behavioral psychology, ethnographic research, emerging markets research