I am the lead User Experience Researcher for the Messenger team. Our team conducts research focused understanding and improving people’s experiences communicating with the people they care about the most. Before joining Facebook, I was a User Experience Researcher at Google, where I led user research for Gmail, Inbox by Gmail, Chrome and AdSense. I have a MS in Information specializing in Human-Computer Interaction from the School of Information at the University of Michigan, Ann Arbor and a BS in Operations Management and Information Systems from Santa Clara University.
Human-computer interaction, computer-mediated communication, usability, group communication