I have been an experience researcher at Facebook since 2015 in the Local Org, working to better connect businesses to their customers and provide excellent service. I am passionate to help my team understand the needs of people in the real world. I enjoy meeting people and interviewing them about their processes, needs, and seeking to understand what tools Facebook can make to improve their lives.
I previously worked as an experience researcher at OpenTable. I live in San Francisco where I enjoy riding trolleys with my son and giving helpful insider tips to tourists.
Small businesses, two-sided marketplaces, hospitality and meaningful customer interactions